We accept returns based on the type of product and the particular condition it was in prior to shipment to the customer. If an item breaks during shipment we will offer a refund in accordance with FedEx policies on damaged shipments.
A. Returns for Wine products:
Wine is a product that can for multiple reasons no longer be consumable. This can happen if the wine is exposed to high temperatures, is corked or was opened and then resealed prior to shipment. If you find that your wine is no longer consumable and has had a noticeble change in it's expected quality please notify us immediately and we will open an investigation. If we determine that the wine has "gone bad" we replace it for you at no additional charge. If we are unable to provide a replacement we will refund you the purchase price of the wine. We are not able to refund processing/shipping fees for the initial order shipment or the replacement case(s) however.
B. Returns for Liquor/Spirits products:
It is very rare that Liquor or Spirits can experience a noticeable change in it's expected quality and "go bad". All sales of Liquor and Spirits products are final. Refunds/Replacements only occur if the item is damaged during shipping.
C. Products damaged during shipment:
We do cover the purchase price for items that are damaged during shipment. If you find that some or all of the bottles of your Wine/Liquor/Spirits order are broken we will notify FedEx and process a refund for you in accordance with their policies. You also have the option of ordering a replacement case. However we may not be able to refund you the processing/shipping fees for the item or the shipment of it's replacement.
Instructions for reporting a Non-Consumable/Corked/Damaged product:
1. Contact Member Services via our Contact Us formEmail us including the Order Number and the Product Code.
2. If the item is a Wine product that is non-consumable/corked we will open an investigation for you.
3. If the item has been damaged during shipment please include a photograph of the damage when you reply to our customer support agents or ship us the actual damaged products for our inspection.
4. Wait at least 48-72 hours for us to finalize your case and determine the appropriate course of action.
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